Please be warned about this ISP

I know there are probably many happy customers Unfortunately NOT ME


I signed up with Plusnet in July for Value BB and Phone Package £17 it took plusnet 2 months to connect me after around a dozen calls chasing my order
On the day I was supposed to be connected for phone and bb it did not happen was told you are live but had no phone or bb then I was given a 2nd date 3 days later for connection again no service once again told 3rd time tomorrow

In the end no BB for 2 weeks cancelled BB no phone for 2 weeks
I signed up for BB with Virgin very happy installation date came broadband connected all working

Not the end of story finally got phone working after 2 BT Visits I had to twist Plusnet arm to get Bt Eng to visit
Kept Plusnet phone for 3 months left them 22nd December after all the problems and price increase

Warning about their billing and customer service

They are quick to take your money Direct Debit
But not refund

You will be charged wrong for services you do not have or use

I’m been billed wrong for three months over charged I have been promised 2 refunds as Plusnet Have agreed it’s their Mistake was told card refund issued but never received they credited my phone bill for next month instead after chasing them and complaining

Numerous phone calls but no 2nd refund yet still waiting

I not new to plusnet many years before I was with Metronet they got taken over by plusnet their service was a shambles after the takeover
Also read the forums about their South Africa Call centre and the way they got treated


I decided to give them a second chance after seeing their nice Yorkshire adverts on TV and spoke to them on phone was promised things have changed and they are a professional ISP

BIG MISTAKE
Thanks for reading for what it’s worth I would like to warn people


Just to update my situation

I have fainally received my refunds bad news they are harassing me with half adozen letters phone calls that i owe them £6.50 which i dont they will cut of my BB WHAT BB i dont have BB with tem its nearly 3 months since i left also reiceive 2 letters last week threatening me with court action and bailifs for £6.50 if i dont pay up

what discusing company and treatment of cutomers you have to laugh or you will cry

i phoned them they will finaly close my acount on 3rd March after asking them to do it so many times i should have let them take me to court and show what incompetent company they are