Have had problems with reconnects and instability using HomePro16.

Had two tickets for support with Matt. He advised first time on new equipment and second time on calling out BT engineer. I submitted stats from router and lots of description of what was happening. This is the first time an ISP has looked properly at the quality of the service received at the customers end.

I must say that support been a fantastic on this. Getting the right equipment and optimising everything is so important and Matt's advice has been extremely helpful and successful. There is no quick fix to these things and it takes tenacity to get there.

Xilo provide a lot of support all at a very competitive price.