Aquiss

I moved to Aquiss after being cauight up in the Fast4/Biscit debacle a few years ago.

I'm surprised to see any negative comments because I've been delighted with the service & speeds I receive from Aquiss.

On the couple of occasions I've had need to call them the phone was answered in seconds by someone technically competent. One occasion was the sunday of a bank holiday weekend and I was expecting a recorded message. Took me by surprise to find a real person answering.

I'm waiting for them to offer domestic voice services so that I can finally avoid trying to get any sense out of 'downtown delhi' every time I need to phone BT retail.

My line is rated at 17MB and I'm getting 16, so that can't be bad, especially since I'm using a Netgear 834g router which is rather long in the tooth now.

Unlike cheaper offerings the line speed doesnt vary either, even during peak times. I could get cheaper, but I doubt I'd get better. They're only based about 10 miles from me so in extremis I could take my musket down there and actually talk to them :-)

Edited. May have been a bit harsh. Bad idea writing a review when peed off.

There log shows I use between 30 GB and 40 GB of traffic EVERY month.
I think the peak rate of 8.00am until midnight is too wide. If they had an 8.00am until 6.00pm, then I would not go over my limit so easily.
Aaisp peak is 9am-6pm Mon-Fri.
If you go over your 30 GB allowed download they slow your internet down to 125kps. Which is too slow to use. If you want to resume normal speed you need to purchase more data. Minimum of £13.00 plus VAT for 10 GB.

Very surprised to read james86's comments, they certainly don't reflect my experience of Aquiss.

Nearly 3 yrs ago I chose Aquiss as my first broadband provider. As a non-techie I chose them on the basis of good reports of their UK-based helpline and this has proved correct. No set-up problems. Helpline staff and forum members (some of whom are staff) were very helpful when I needed assistance with choosing a router, in terms a non-techie newbie could understand.

The lack of a long contract remains attractive. Contrary to other comments, manual payment is no bother as long as you check your emails weekly - they email you a week before payment's due and it only takes a few clicks. Alternatively, payment by DD or SO is now possible.

The connection is very reliable (just a few hours downtime in total) but when I've had a query I've always got through by phone easily or had a quick response to an email.

My speed isn't good due to distance from the exchange, however my neighbour gets identical speed with one of the big players who brag about fast speeds. Aquiss are far from cheap, but recently introduced more competitive options.

AVOID this company, after 3 days from joining them (paying a large activation fee) and then my 30 odd for my 1 month subscription i lost my internet, of course they blamed BT, and following that wanted an extra 150 for re-activation 49.99 to fast track me back onto the net and then AGAIN 30 odd for the month i had already paid for... Of i had no intenention of paying so went to phone them ooh they only answer from 10-5 great for them not so good for customers so i left a voicemail basicaly saying im not happy with this. I then recive a call back telling me IM RUDE?!and that i should pay or prepare to be taken to court!

So my ratings ----

Caring for customers 0
Caring about money they didn't earn 10

I've endured my fair share of ups and downs on the ISP rollercoaster when trying to find a speedy, reliable and friendly supplier. Previous experience has proved many ISP providers to possess only one or two of these key features but never three.

I run an oil and gas consultancy business and so reliability is the key factor my business depends on. Aquiss has certainly delivered this for me and my business has never suffered because of it. The additional speed (making it now lightening quick) and capacity they have added to their ISP, as well as new Paypal functions, over the last 6 months has only strengthen my opinion that this is the best ISP I’ve have ever used or come across.

I might not be as technically gifted or astute as some of the readers and commentators of this site but for my two cents - for what they are worth - if you are looking for a speedy, reliable and uncomplicated broadband provider, who has technical support that is very easy to get through to and very helpful then i wouldn’t look any further than Aquiss. I wouldn’t hesitate recommending Aquiss to anyone i know.