Sky Broadband

joined 21st of march had nothing but trouble getting charged from sky and titanadsl because (dozy retards BT wholesale ) not doing there job right YET Again.
So basically getting charged for 2 broadbands and line rental
sky dont want to know even tho they should contact stupid BT to sort the problem out as BT admit they have partially connected me to sky as titanadsl cannot close my account or billing until BT get there finger out and sort the problem ( Typical of Retarded BT )

so tried to move and basically still having problems as both are saying its there fault and going round in circles whos to blame

I have had terrible trouble cancelling Broadband with Sky having cancelled with them following a series of overcharges which were never resolved. For the third time I have been charged for the service after cancelling. Although the Broadband itself was pretty good - the customer services are woeful.Avoid at all costs.

After having issues with another company and Openreach (Openreach cancelled an engineer visit twice), a friend pointed out that Sky had LLU on my local exchange, and you don't need TV to get the broadband. I had a word with them through an online chat system in which they answered all my questions, so I figured I would give them a go. The online registration process was very simple and allows you to track the status of your order. The installation date they gave me was spot on, and they even texted me to let me know the line & broadband were active. Generally I've found their staff to be very helpful, and the speeds are well within the range they estimated. The best thing is the price - by far cheaper than the ISP I was going to use (£10 installation!), and the router comes free.

I didn't think much of Sky for years. But after trying the services they provided, they aint so bad! give them a try. Not the best but no body really is... The speed was as expected and had no problems with contacting Sky with any queries. They won't disappoint.

XILO provided excellent service, but at a cost. When my speeds started to drop (not in a major way) I started to look around for another provider. When I found out that Sky and Talk Talk had LLU enabled my local exchange and I had recently installed SKY HD I thought the price quoted for the `full Sky package` was hard to refuse.

With the increase in speed, saving money each month and truly unlimited service. I'm very happy and can recommend it if you're on a LLU connection.

But watch out for one issue, in my opinion very unfair to the end user. When I switched over to SKY, I requested and received a MAC code, I made a point of phoning SKY to make sure they had received it. XILO informed me that unless the MAC code was used, the service would end up being a cease NOT migration, and I would receive a £30.00 `termination charge`. Sky failed to use the MAC, no amount of e-mails or phone calls to both SKY and XILO could sort it out. The Ofcom should look at this matter. Otherwise very happy with SKY.