UKFSN

Sadly time has come to move away and go LLU, xilo here i come.

Well, for the past few months my IP profile has been like a rollacoster, up and down, to as low as 135Kbits. I know this isn't Entanets/UKFSNs fault, but I have to go through them to get BT to check my line.

 After several emails, I gave up, no reply. Phone support isn't much better.

The service  is pretty good, I used to get around 4-6Mbits which is nice considering how far I am from the exchange. Latancy was also very good.

But seems as though I cannot get entanet to help me, I have requested my MAC code and will be moving to BeThere soon....

I can\'t fault this ISP, very helpful and fast.

I moved to ADSL24, another of enta\\\'s resellers essentially providing the same service as UKFSN just a different reseller.



The big difference is the support, I found the guy at ADSL24 to be very accommodating during the setup and has dealt with any outages swiftly as you would want, whereas the guy from UKFSN didn't bother to respond to support requests from the start, these were sensible support questions like what is my static IP range and DNS servers.

Can be very poor at responding to emails (agree with Chimprich). Few features (eg no control panel for managing email addresses, etc)



Generally reliable service but I\'m thinking of moving for more features.