Vivaciti

Please see http://www.ispreview.co.uk/talk/showthread.php?t=30557 to read the full review as I was capped to a maximum of 500 words!

A good read if you're thinking of joining this sham of a business...

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I am not one for writing reviews, but I thought I owed Vivaciti justice for the fantastic service!

I have been with a large number of ISP's over the years, even having a dabble with my own dialup ISP at one point!

However, for the last year, I have been on BT BB Option 3 and whilst I have only had one problem which was rectified with a quick call, the biggest downfall was price: £45 a month for internet.

I decided that I wanted to leave, although I was nervous as generally, the service had been quite good. After much deliberation, I stumbled upon Vivaciti. Naturally, I was nervous, as the Surfwise package (LR+BB) is LLU and we all know too well what happens when the likes of TalkTalk take over your line! Coincidentally, that's why I ended up with BT as I gave TalkTalk a second chance but they put an end to my custom for referring me to a debt collections agency when I hadn't even had a bill produced. Another story, I know...!

However, I am seriously pleased with Vivaciti. Given, their website is not flash and fancy and they don't do jingles but that's what I enjoy about them. It's a bit like many moons ago, when you used to find a well-hidden ISP on dialup that you could always connect to after every 2 hour session! ;)

I award full marks for support, speed and value. Although I don't have any problems with not getting webspace or e-mail as I have my own, they are not offered. More of an observation, rather than a critique.

Seriously, my speed has gone from 5.33 Meg with BT to 10.26 Meg with Vivaciti and in return, I am paying £15 per month less! I really can't complain and I hope I don't have to!

Signup was painless, it switched on the agreed date and all was completed by 9AM.

Well done Vivaciti! If you are on one of their exchanges, I would highly recommend them! You can't go wrong!

joined and i regret it totally customer services are a joke they dont have respect for customers and billing dept are so pathetic they to eager on asking for payments even tho you owe them nothing. they send threatening emails saying they want payment or action will be taken entanet are so narrow minded

i cant wait for leaving these if you want trouble free broadband then i guess you should move on and there terms and conditions suck big time total rip offs

AVOID AT ALL COSTS !!!!!!! these muppets are as bad as bt

After being with a number of ISP's over the years. I have yet to fault the level of support shown me in the 3 years I have been with them.

Ok there has bee a couple of hic-cups such as the time I decided to move to their ADSL2+ package from the ADSLmax package I actually went from a rock solid 3Mb down to a flakey 2Mb down.

And then being miffed I had lost £47.00 to go back to IPStream rather than Datastream.

However whilst moving house they where very helpful and although I live in a very rural area I am still pumping 2.5 to 2.9 Mb so no complaints on the speed issue

Support when needed (on the odd rare occasion) has been prompt and above all correct.

Enta that I am going through at the moment via viv does seem to be struggling a bit so I may revisit a move over to ADSL2 if and when it gets too bad.

Otherwise A decent thumbs up from me.

And will stay with Vivaciti if they can continue to supply me with my basic requirements.

Was with entanert with vivacit then moved onto their c&w service and for the past 4 weeks i cant take it anymore, dissconections and slow speeds v poor, have moved to sky and no dissconections and speed is full speed.

I am the Vivaciti 75GB LLU service which uses the Tiscali Tails as a connection point. Other than the connection point Vivaciti manage all aspects of the connection.

I get download speeds of 10m/bit and upload around 0.90 m/bit.

The ping times are fantastic for xbox gaming and the general speeds are great.

Support is also first class with a group of people who actually know what you are talking about when you call.

Top job!