Hello, consumer. You are thinking of switching to Virgin Media, correct? You would do well to listen to the following advice before you consider switching.
For the past 3 months my internet connection has been dropping (resetting itself) multiple times each day. This isn't just a small issue, this is a huge issue. This happens every day, without fail, sometimes up to 7 or 8 times per evening.
I made Virgin Media aware of this 6 weeks ago. The helpline worker confirmed that my internet had disconnected thirty-six times in seven days. I have had a technician visit my house, he was unable to diagnose the problem so just replaced my router. The problem continued.
I phoned again and was put through to the call centre in India. The man on the phone was clearly reading from a script and kept telling me how sorry he was. He then told me he would monitor my connection and call me back the following day at 6PM. It turns out this man was lying to me, as nobody has called me back since.
Tomorrow I have another technician coming to my house in the afternoon. I fully expect that this man will also fail to resolve the problem as nobody I have spoken to at Virgin knows what is causing this, they keep claiming there are no known faults on the line.
This is absolutely unacceptable and I will be closing my account as soon as possible, this is without a doubt the worst internet service I have ever had in my life.
Do yourself a favour and please, please take this advice: STAY AWAY FROM VIRGIN MEDIA.
Thanks
Time With Provider:
Package Name: