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Old dude's Review for Vivaciti
Vivaciti (Broadband Fixed Line)
Posted: 25th Mar, 2014
By:
Old dude
Title: Poor support, High Prices
While not the most expensive of ISPs, they are not cheap, and support is useless. Moved to ADSL max, and had nothing but problems. Instead of helping, they have not endless questions but never raised it to their provider (seemingly talk talk for the LLU) and didn't give me the MAC code when first asked. I'm still waiting, although it hasn't yet been 5 working days yet. Funnily enough, my connection has gotten vastly worse since asking for the MAC code. Avoid.
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ISPreview Sanctioned 'Right to Reply' (RtR) by Vivaciti Follows (DO NOT REMOVE)
Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3
A number of changes were made to try to resolve your issue with the carriers and ourselves, and the last reply to us was that your service had stabilised. Before closing the fault down we asked if the service was still stable and had no reply, so closed the ticket down. As we had no reply it is not possible for us to know a fault has reoccurred without it being raised to us.
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