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Cnick's Review for AAISP

 AAISP (Broadband Fixed Line)
Posted: 19th Aug, 2014    By: Cnick
Full Star Full Star Full Star Full Star Full Star
Title: Pure Quality
Having been with BE for five contented years I migrated to AAISP at the end of March 2014 to avoid being transferred to Sky's substandard and congested network. Faultless and professional from the moment I submitted my MAC and application form. I had previously emailed AAISP, just to clarify a few technical concerns and to ensure I would be put on their TalkTalk backhaul (with no DLM) and received a comprehensive response within hours. Within a couple of days they had sent me all the passwords and information I would need, as well as the pre-configured router, and the changeover was seamless exactly seven days from the day I signed up.
They have proved to be even better than BE, with none of the latter’s intermittent routing issues that occurred during their last year or two of operation. The download speed is equal to what I had with BE and the throughput speed is consistent throughout the day. They also provide native IPv6 connection and monitor the quality of every single line continuously. The user can also see a wealth of Stats for their line and make their own profile changes.
Now it just happens that this morning I experienced my first ever problem in the five months since joining. I noticed that my router had resynced with errors at a slightly slower speed about an hour before I turned on the PC. I therefore restarted the router from the interface but it failed to reconnect. I then tried the same thing again as well as un/re-plugging the router but the fourth green light just went to red. I was on the point of telephoning AAISP when the connection re-established. On checking the AAISP status page it was clear that they had been on top of the problem, which had affected all TalkTalk backhaul users, hours before I was even aware of any issue. The lost connections were caused by a faulty TalkTalk router after a failed upgrade but AAISP quickly re-routed connections through a secondary interconnect to TT and harassed TT until they rolled back their upgrade and the faulty link was restored by lunchtime. I cannot imagine Sky or any of the other mainstream ISPs resolving such a problem, which is after all not of their making, so efficiently. I would assume AAISP has a lot of clout in dealing with TT wholesale, who stand to lose significant business should AAISP go elsewhere for backhaul.
Forthwith I now know I can be confident of a solid uncongested and consistent connection and that any (extremely rare) outage that does occur will be quickly resolved by AAISP. I just feel sorry for all the ex BE/O2 customers who allowed themselves to be migrated to Sky’s network but are now complaining in droves on Sky’s own forum of poor connections, being lied to and non-existent customer service.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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