I have also had excellent service with Xilo in the past.

But since being moved to the PRO service following BE's demise I've also suffered a degraded service.

It's ok when one user surfs the web, but when 2 people start or I try to download a podcast (podcasts!!) things grind to a halt. Actually I've failed to get a podcast to download 1st time for months.

It has got so bad that I decided to upgrade to fibre - but never mind, I'll still use XILO because of the excellent service.

I think that the excellent service ended sometime in 2013.

They are uncontactable during the day.

Sending an email *offering them more money* gets an auto-reply.

I think I'll take Calorgas' advice.

I wonder how long it will take to get my MAC code?