I have just moved from Plusnet (who used to be good several years ago) to A&A.
Plusnet were useless.
The changeover to A&A was OK. The help desk not especially helpful, telling me that my BT HomeHub3 would work and it didn't. Luckily the Plusnet Technicolour was the same as the A&A and did work.
Broadband experience is much better, pages load more quickly and my hosted VoIP line sounds much clearer both at my end and the other end.
Also the problem that Plusnet had with the line disconnecting 10 times a day has miraculously disappeared.
Waiting to see how we progress but a good start.
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