I moved to AAISP because I needed a package that allowed me larger FTTC download limits than my former provider, and because I wanted to use an ISP known for great customer service. AAISP and The Home::1 tariff allows you to subscribe to either 100GB or 200GB or 300GB per month as a download limit (which is more than enough for the majority of home users). You pay more than you would for BT or Sky or Virgin but the ability to speak to a technically competent person the first time you call with a problem is a big selling point for me as I do not have time to waste speaking to call centre staff in another part of the world. My order form for AAISP went smoothly: I received regular communications via text and email at each step of the process; I received a welcome pack with my free router outlining the relevant details of my service and the connection details. The modem that you get for free is not the best with respect to quality; however, it is pre-configured with connection and login settings to allow automatic connection when it is installed. It also is pre-loaded by AAISP with an applet that allows them to more-easily monitor and diagnose issues with your service. I have decided not to use the free router they provide and have had no issues as yet with setup or operation of my own router on their network (I will keep their free router and plug it in in case I do need to get their help in diagnosing an issue). The customer service account that is set up for customers and is accessed via their website is great in that it has good summary info as well as detailed technical and usage info. So far, I have had a good first impression of AAISP's customer service and I have been very happy with the internet connection and speed that I get from them.