Direct Save appear to have a monopoly on monthly contracts and as I only wanted a 6 month service I had littel alternative.
They charge a premium rate and since signing up in Sept 14 I have had nothing but problems. Frequently no connection at all interspersed with a week or two at 10 mb/s then lost connection again and 0.31 mb/s upload speed!! All this with frequent calls to their service desk, which always took at least half an hour to get an answer.
Frequent requests to have an extremely crackly phone line checked out fell on deaf ears and they would usually say they had checked the line and it was fine.
Eventually they sent me a new router - the result - the service is worse!
I have now sent them an email cancelling my contract with 28 days notice and telling them (politely) how poor my connection was and saying I would not recommend them to friends. Their response?.. to tell me that they would have sent an engineer to the house to check it out, but were not inclinded to "because of the tone of my message to them"... Believe me, I was frustrated and exasperated, but not abusive, nor did I use bad language. Avoid this ISP at all costs!