Having had cable broadband with Virgin (and before them Telewest/Blueyonder) I was wary about jumping to a DSL service with its reliance on BT somewhere along the line. However Virgin's dreadful customer service finally tipped me over the edge and having done some research and contacted a couple of ISPs I went for AAISP.

In spite of mistakes on my part with my order AAISP resolved everything smoothly ensuring I had no charges for cancelled BT visits. Quick response to e-mails, always called back promptly when they said they would and very clear in answering my technical queries about VDSL/FTTC.

All in and working, consistently fast and responsive. No need to access tech support for problems or configuring additional services yet but I'm confident this will be good from my experience with AAISP so far.

You will find cheaper ISPs than AAISP, quite a lot cheaper, but you get what you pay for. AAISP clearly invest in their staff, customer service and tech support and for me it's money well spent.