Their prices are reasonable, but that's about all the positive that I can say about them!

Their broadband speed is both poor - we normally stream at around 28mps and we're on their fastest fibre which should provide up to 76mps - their Customer Service staff make promises that are unrealistic and promise to return calls that are never kept to, whilst the Technical Team are often difficult to understand and patronising with their trained levels of empathy that are delivered in abundance!

I have been in touch with their Executive Office on two protracted occasions and they're pleasant enough, but nothing tangible ever happens and all they do is to hide behind T&Cs when asked for compensation! Recently, I have endured two of their own engineers and one from BT, who spent an inordinate amount of time faffing around in my house and achieved nothing!

The telephone service is often 'crackly', the broadband speed is nothing short of pathetic (and I live less than 70m from the street exchange), despite having been provided with a new Super Router and I have learned, to my cost, that when you pay more, you get more, because with TalkTalk, that's al you can do, sometimes, as the download speeds prohibit anything else from happening, they're simply that poor!

In my opinion, you should pay more, go with a more reliable Provider and steer very well clear of TalkTalk, as Dido Harding, their CEO, does nothing and everyone else is about as useful as a chocolate fire guard!!