My first impressions of this ISP were positive. Sales staff who were polite, knowledgeable and not pushy. Right from the start I knew I was talking to a real person and he treated me like a real person. The transfer from Virgin was seamless (to be fair to Virgin they gave me my MAC without making a fuss) and pretty quick. My requirement to use my own ADSL modem rather than theirs was accommodated without a fuss.

Day 1 was not good. I arrived home from work to no service at all. Nothing. It was Friday evening before a bank holiday! I tried everything I could think of then sent an SMS to their service department, not expecting a response. Surprisingly I got one and over the next few hours we exchanged message after message as he tried to work out the problem. He worked until 11pm, then we called it a day. The following morning the service team was at it again at 8am. To cut the story short, the problem was not, I repeat NOT the fault of AAISP but was a BT Openreach problem. It was sorted out by supper time on Saturday after the involvement of the company MD no less! Service since then has been fast and reliable.

I have since upgraded to FTTC which was a painless process. Speed is very fast and reliable!

AAISP is not the cheapest ISP but if you want excellent customer service and a flexible range of options as well as a person you can talk to who knows what he or she is talking about, this is the one for you.