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MaverickUK's Review for BT

 BT (Broadband Fixed Line)
Posted: 28th Aug, 2015    By: MaverickUK
Half Star Empty Star Empty Star Empty Star Empty Star
Title: AWFUL customer service these days 2015
Been stuck with BT for years for phone and Broadband. Constant battles getting a connection or decent downloads (we have overhead wires which die in the rain) Used to be pretty quick in resolving things and actually seemed to care once you escalated complaints. Now they dont give a damn. Had some BT chimps up a pole across the fields who broke my connection after fixing someone elses problem (not the first time its happened, last time was a few months back) all it needed was someone to contact local engineers and tell them to get out and sort the botch. But no you have to go all around the world talking to people who know nothing from scripts. I was without phone or BB for a week and it was only by chance it came back on. Engineer tried to claim it was my fault because I had my cordless phone switched off, can cause a loop issue. Then claimed the could here the radio coming from CCTV affecting the line. All total nonsense pitched at stealing a handsome fee from me.

Bills made no sense and designed purely to baffle you with BS and give up.

Escalated concerns to BT executive. This time they basically said *tough* get over it.

Constant problems with duff email service which you are also forced to use. Speed around 0.5mb downloads. I'd rather use pigeons again!

Dont like being forced to pay an extortionate fee for a phone I dont use just to get BB.

I'm OFF elsewhere now and wont be back.

Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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