I have been with Avonline for over 2 years. Things started out well and I regularly achieved 10Mbps+. Over time, however, the quality of the speeds has deteriorated and after 18 months of complaints they have finally hit rock bottom at just over 1Mbps. Avonlinehave negotiated a discount with too-way as the provider has admitted that they are over subscribed - that says it all, really. It was suggested that I pay more for a business connection if I wanted to achieve the kind of service that I was promised when I signed up. I still retain this as a backup connection have a roof mounted 4g antenna and 4g router for my main broadband connection. It's worth noting that you do still get 18Mbps if you use this between 2am and 5am; just not when you are awake. Customer services were always polite but I've spent many hours talking to them and they finally admitted that it is a known problem with of subscribed bandwidth - don't expect it to be any different for you!