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Zuikis's Review for AAISP
AAISP (Broadband Fixed Line)
Posted: 23rd Jan, 2016
By:
Zuikis
Title: Bad experience
After so many positive feedback I tried this isp, and guess what? After week or so got connected, then dead line. Again on and off.So no internet all weekend cos they work 5 days, like someone said nonexistent customer support. Got sms that my line is down yet no contacting me or fixing something, so I had enough and cancelled contract.Then they charged me 95£ for early termination. So I spent 110£ for line installation plus 95£ just for few hours internet? Didn't expect that, All they are good at is to write invoices and and rip you off!
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ISPreview Sanctioned 'Right to Reply' (RtR) by AAISP Follows (DO NOT REMOVE)
Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3
We are sorry to hear of this fault which meant the line was only working on two days. This is what is called an 'early life failure'. We must however stress that is it necessary to actually report a fault, and had you done so we would have arranged a BT engineer. Sadly BT do not normally go out at weekends for this type of fault. We can, however, accept fault reports by sms and irc and email even at weekends. The early termination charges apply as you ceased the service after only six days because you are moving. This is very clear in the terms and reflects the fact that we have costs in providing the service.
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