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picoutputcls's Review for AAISP

 AAISP (Broadband Fixed Line)
Posted: 08th Feb, 2016    By: picoutputcls
Full Star Full Star Full Star Full Star Full Star
Title: Good communications and customer service!
I decided to make the switch to AAISP at the end of last year as my contract minimum term with Sky ended.

A couple of things initially attracted me to Andrew's and Arnold primarily:
* Good reviews.
* Apparent honesty and clarity surrounding customer data logging/storage etc.
* Multiple IPv6 and a single static IPv4 address as standard.
* And complete freedom to use whatever hardware at my end to connect as possible.

So far my customer experience has been first class.

There are a couple of small cons. Firstly, since my previous ISP, Sky, had me on a full LLU line I had to move my phone line to BT before I could get set up with Andrews and Arnold. For me this wasn't a particular problem as the benefits of moving away from Sky seemed to far outweigh this inconvenience but it did mean I had 10 days with no internet while things got set up. Another result of this setup is that for 12 months I'll have to keep a phone line with BT (as part of the deal with them for moving the line across) which means I'll need to pay a bit more for line rental until the minimum term is over. (I suspect there was probably a way to avoid 12 months with BT but it seemed like the most straight forwards way to get off Sky's unbundled package.)

In terms of the benefits of moving across from Sky things have been very good.

The first (and probably biggest benefit) is that I have much more faith in Andrews and Arnold in looking after my privacy. With Sky I was forced to make use of their Sky Hub to connect to the internet which I never really trusted on my LAN. And then at the other end of the connection Andrews and Arnolds policy's fill me with much more hope that my packet data won't get logged and used without me knowing exactly what's going on. As a result, I have been able to move from a setup where all my traffic was being routed through a VPN service (to bypass Sky's hub and keep my personal data off their network) to running my own modem and router without the VPN. This has resulted in a much more responsive connection and a lower ping, on average.

The second benefit I have noticed since moving to Andrews and Arnold is that my connection seems to be much more reliable. Whilst I have no empirical data to back this up, I did notice that with Sky at peak times streaming iPlayer and other high traffic services was always a bit hit and miss. I suspect Sky might rightly argue this was due to them not being able to shape traffic as effectively but I was on their top plan so I expected a reliable service.

Finally, Andrews and Arnold's communication has been flawless! Their invoicing and billing is better than any other utility I have dealt with before; When I have had customer support questions they have been answered via email the next day without fail in a friendly and informative manner; And their account control panel gives very detailed connection usage information, with supporting controls, which makes managing your bandwidth and debugging connectivity issues straight forwards.

In short I am very impressed with AAISP so far!

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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