I switched to AAISP (Andrews & Arnold) a few months ago.

I looked at other providers, but AA came out on top especially as they were happy to take on existing disconnection issues and were not fazed by the prospect of dealing with BT, unlike my previous provider.

AA do not deal with traditional landlines, but as I only ever used my landline to make the expensive 0845 and 0870 calls, I decided letting go of my landline and taking on a VoIP service instead was not a deal breaker.

Having now been with AA for a few months, what do I think of them?

They have resolved my disconnection problems. It took some time, but that was nothing to do with them and all to do with BT.

BT made several visits until eventually the relevant skills competency level was reached and along with the appropriate BT management level and AA's dogged persistence resolution was achieved.

AA managed BT very well, raising repeated fault calls with BT and talking to the engineers who came out to ensure they were doing everything they possibly could to resolve the issue.

It turned out there were some pretty serious line fault problems. Underground cables were replaced and I was connected to a new pair.

It was several weeks before there was a final fix, mainly due to the length of time BT took to have engineers available and the number of engineering visits before resolution was reached.

AA were able to give me some stability of connection throughout these problems by reducing upload and download speeds etc, which meant I could at least get connected for periods of time enough to be a bit productive, albeit slowly.

AA did everything in their power to resolve my connection problems. I am really impressed with their monitoring and tracking of issues on their equipment, They can use this to discover what is going on when faults arise.

I made considerable use of AA's text facility for support and found it invaluable when I was out and about and needed to know what was happening.

Most of the time my communication was with one person, which was comforting and reassuring. He did an excellent job managing and bringing the issues to resolution.

I have no doubts that no other provider could have dealt with the complex issues on my line or could have managed BT as well as, or any better than AA did and I now enjoy stability of connection and speed that I had not had for many months with my previous provider.