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gebn's Review for uno

 uno (Broadband Fixed Line)
Posted: 22nd Aug, 2016    By: gebn
Full Star Full Star Full Star Full Star Full Star
Title: Excellent
I finally made the leap to Uno after one too many disappointing experiences with TalkTalk's customer support. Having been on their Talk Surf package for a week, I thought I would share my experience with the service, given ISPreview introduced me to Uno in the first place.

Firstly, as other reviewers have stated, the support is excellent. I had never gone through a migration, and this coupled with all the options available meant I had a mountain of pre-sales questions. The sales team answered each one promptly and courteously, even speaking frankly about cease fees. I sent several emails late at night after work, and still received responses within minutes.

On the subject of options, I appreciated the bare-bones approach where everything is an add-on. As someone who does not use their landline (but would like to keep a working service), not having to pay for included calls, voicemail or caller display was a bonus. The ability to have no enquiry record in the directory was also great for preventing nuisance calls. Although not relevant to most customers, routed blocks of IP addresses are definitely one of Uno's differentiating features, and the lack of ongoing fees for smaller blocks is great value.

After completing checkout, I immediately received several emails confirming my order, payment, and next steps of migration. I was pleased to see the free hosting account was activated immediately, and blown away when I was taken to a full-blown cPanel account. I was expecting watered down FTP access, so this was a very pleasant surprise, and set the tone for the rest of the order.

I did experience a small issue during provisioning that resulted in my order being processed and rejected twice, however this turned out to be a postcode matching issue at the supplier’s end, and Uno still managed to deliver the service on the original activation date.

The online portal only becomes fully functional once the service is activated, and what a portal it is. It makes the account section of my previous ISP look like a child's toy. I can see a breakdown of usage, set reverse DNS for both my WAN and block of IP addresses, view line quality, show call history, and more. It does have a few rough edges (it is not completely clear which emails are received by sub-accounts, even with the email preferences), but is functionally excellent. The only feature I do wish it had is the ability to drill down into historical bandwidth usage. Currently the granularity is fixed at hourly for the last 24 hours, daily for the current month, and monthly for the current year. The ability to export a CSV of the underlying data for external analysis would also be very useful.

Speeds were initially slower than when I was with TalkTalk, however one email to the support team and my line profile was adjusted, which bumped them back up to the same level 10 minutes later. These will only get better once Talk Surf Fibre comes along, which I have been told is an easy migration, and one which I am very much looking forward to.

Overall, it has been fantastic. Uno have resolved the only minor issues I have had quickly and efficiently, and it's reassuring to see the level of service stay high even after money has changed hands. Uno have an outstanding product, backed by excellent support and self-service tools. Strongly recommended.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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