So I live in a built up area (Canterbury). By no means a remote area in the countryside where you'd expect the internet to be poor. I'm a student who moved into this house in September. I found out that the previous student tenants left without handing over the account details over to the landlord so we didn't have access to the account details or cancelling the contract.
So i move in and begin to notice that the internet speeds are absolutely abysmal. Highest of 4.8mbps download on Speedtest.net and fairly frequently going as low as 0.5mbps. So i check what Sky are offering in the area and discover they advertise my postcode as up to 17mbps. Being frustrated and busy with 3rd year uni work, i quickly tweet to shame sky on what a joke their ISP is.
2 Days later i receive replies from Sky asking to private message them on twitter. From here i begin explaining the situation with the account details and speeds. They ask me to check what speeds i'm receiving and i tell them 4.5mbps and get told "yeah that sounds about right". When i voice my outrage at this I find someone else has picked up my issue on twitter and asks for my account details, so i have to explain YET AGAIN I haven't got the details along with pretty much my entire situation all over again because "Jason" clearly didn't bother reading the messages before.
Finally i managed to get Jason to refer me to speak to Sky experts on their website however every single time i have checked, they've been busy and we don't have a phone to call them and i have a cheap phone contract that doesn't give me a great deal of minutes to sit on a phone on hold for long periods of time without wracking up a large phone bill.
So not only is the actually service an absolute joke and terrible in terms of speeds being about on par with dial up internet but the general customer service i've received was lazy and poor.
Don't use Sky. They terrible. In many ways and as soon as i can get hold of their crappy sky "experts" i will be cancelling my contract and hopefully receiving some form of refund for the just awful service we've had.