The Phone Co-op

Summary: Declining service
January 10th, 2017 (Last Edited: January 10th, 2017)
Impressions of the company are declining levels of ability and customer service.

Whilst they're a reseller of TalkTalk business, I signed into this company on the recommendation of a colleague in the industry on the basis of sound technical and managerial ability - which was demonstrated well for a while.

More recently it's clear that customer "support" are utterly clueless and even the techs are being forced to work through checklists _and not deviate_ from them, even when the areas they insist be tested have already been eliminated as a problem - and every iteration of a problem is being restarted from scratch.

Here's a clue: If you start being as useless as Talktalk's helpdesk, then there's no advantage in using the company. A declining DSL speed and intermittent line noise during wet weather is not going to be fixed by repeatedly rebooting my router (In fact, thanks to DLM it will make the problem WORSE)



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