I moved to A&A after a deal of trouble with BT trying to move my existing broadband and phone package to a new house. So far, I've had a new VDSL installation, VDSL router, a VOIP phone line, and new domain name and e-mail addresses from A&A.
A&A's service has been impeccable. They've arranged two visits from an Openreach engineer (one for installation, and one to check on some VDSL-dropping issues I've had), clearly having more clout with BT than I ever did. Response from sales and support has been pretty much instantaneous, and they are clearly technically knowledgeable (for example, they were able to diagnose a line fault pretty much instantaneously).
it's a tremendous relief to be able to go to one place and have all my issues discussed and resolved, rather than the endless back and forth with BT retail I had unfortunately become used to. They are not the cheapest package, but it's worth it for the service. I'd highly recommend them to anyone looking to change ISP.
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