I don't normally take the time to leave reviews, but this awful company has left me with no choice. I have been with many different internet service providers and unfortunately ended up choosing Origin because of their low price for fibre-optic broadband. Worst decision I've ever made! I would hardly ever have a smooth connection (my location and wiring etc. has never had any problems before) that would last more than half an hour. Even when I did manage to get internet access, the speed was horrendously low. My package was fibre-optic broadband 'with up to 38mbps'. The reality was that when I did have internet access, I would receive around 0.5 upload speed and 4-5 download speed.... absolute scam!!! They never charge you the correct figure you sign up with initially, they overcharge you each month (roughly add on random costs of £5-£10). Don't expect them to ever answer any of your calls either, I would usually have to hang around for 30-45 mins each time only to get fed up and end the call...