Reviews » Broadband Fixed Line » 

PlusNet Reviews

Sponsored Links
☰ Login   /   Signup ⚲ Search
◉ 

Autumnsend's Review for PlusNet

 PlusNet (Broadband Fixed Line)
Posted: 16th Mar, 2017    By: Autumnsend
Full Star Full Star Half Star Empty Star Empty Star
Title: PLUSNET / BT
I joined Plusnet, originally customer service was excellent. however since being taken over by BT, it has really gone down hill.

I got a text from them before Christmas, saying my contract was nearly up and they would contact me nearer the time to discuss renewing my contract with them.

I waited and waited and then I waited some more. We got to March so I thought I would call them NICE people at Plusnet, you know those people that go the extra mile to ensure customer satisfaction.

Well I waited for over 20 minutes on the phone, finally I spoke to a very UNHELPFUL young lady, when I explained my problem I was told "Its not our responsibility to tell customers when their contract has expired"

As if that was not bad enough she then passed me to the sales team, I was offered a new 18 month deal that was actually more expensive than a deal I could have got myself off of the internet.

Perhaps not surprisingly I have changed my broadband supplier.

I'll be surprised if I am the only customer that leaves plusnet this year.







Time With Provider:
Package Name:
Value
Full Star Full Star Half Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Half Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Half Star Empty Star Empty Star
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £24.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £15.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5472)
  2. BT (3505)
  3. Politics (2524)
  4. Openreach (2291)
  5. Business (2251)
  6. Building Digital UK (2234)
  7. FTTC (2041)
  8. Mobile Broadband (1961)
  9. Statistics (1778)
  10. 4G (1654)
  11. Virgin Media (1608)
  12. Ofcom Regulation (1451)
  13. Fibre Optic (1392)
  14. Wireless Internet (1386)
  15. FTTH (1381)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules