I joined Plusnet, originally customer service was excellent. however since being taken over by BT, it has really gone down hill.
I got a text from them before Christmas, saying my contract was nearly up and they would contact me nearer the time to discuss renewing my contract with them.
I waited and waited and then I waited some more. We got to March so I thought I would call them NICE people at Plusnet, you know those people that go the extra mile to ensure customer satisfaction.
Well I waited for over 20 minutes on the phone, finally I spoke to a very UNHELPFUL young lady, when I explained my problem I was told "Its not our responsibility to tell customers when their contract has expired"
As if that was not bad enough she then passed me to the sales team, I was offered a new 18 month deal that was actually more expensive than a deal I could have got myself off of the internet.
Perhaps not surprisingly I have changed my broadband supplier.
I'll be surprised if I am the only customer that leaves plusnet this year.
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