..Ah, you'd mean the hassle and poor customer service then?

Not really in the habit of online reviews but I thought I should share my experiences of moving to Origin.

A shame really, as this could be a really, really good ISP. The network is stable and very fast from what I have seen to date - I am getting in the region of 2x download speed from previous ISP over the same pair of wires. Plus the techy guys - when you can make it through the endurance test of the queuing / endless MOH loop of 'We Built This City On Rock 'N' Roll' - are friendly, helpful and know their stuff.

But in terms of organisation, efficiency and general Customer Service, I'm afraid to say this ISP needs a real kick up the backside.

Porting 2 x DSL / phone lines (two properties) from two previous ISPs here is what happened"

Port 1
From BT
Router sent to wrong postal address, I had to figure out what to do myself with ParcelForce to actually get the box. Router was part-configured, but luckily as I'm a network engineer by trade I filled in the blanks and checked my config with Origin's techs. NB the guide on the website for help with this was written for a different ASUS router and was no help.
After that - plugged in and cutover went a-OK for both broadband and phone.

Port 2
From Plusnet
BB cutover went great, saw my Plusnet router go down and plugged in the Origin one. Straight up, great. Noticed that my phone line was now NU when dialling it and phoned Origin - 'completely normal, takes a couple of days to swing, check then'. Did this, time and time again over the last month and made numerous calls to Origin to find out what had happened to my number. *Every* call I was promised back (within 48 hours for manager call back) never happened. I finally got told after nearly a month that my old number has now been taken by another provider so I cant get it back. Nice. After more arguing and not getting any call back I've given up and accepted a paltry 1 month free line rental as some sort of recompense - life is too short.

So on the tech side, looks good and in terms of MBits/Sec per ££ they are way cheaper than the competition. But you only have to hear the resignation in their call centre agents' voices to realise that they'd appear to be dealing with similar issues en masse. If you want an ISP that at least pretends to care about their customers, look elsewhere. If you are tech-savvy and accept the risk that you're going to lose a few hours of your time on the planet then look no further.