Origin Broadband

Summary: Waste of time
June 14th, 2017 (Last Edited: June 14th, 2017)
This provider is a complete waste of time and money.

Since the start our broadband has been so slow as to be completely unusable, we have been forced to connect via our mobile phones to use the internet.

Obviously we have called customer services about this. Many times. But only occasionally have we got through to anyone, otherwise it's been hours waiting on the phone listening to music.

When we did get through the first level of customer service is totally useless and provides no help whatsoever. If you are patient and lucky enough you eventually get through to the tech team (which I suspect is about 2 people strong). They have a few ideas but ultimately after hours wasted our broadband doesn't work.

Then there's the customer portal which is never upto date, complete with account statements that don't show payments that have been made.

Will be leaving asap. New provider may be more expensive but you're paying for nothing with Origin.
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