Where do I begin?

Firstly I am truly astounded to be able to post this using my Wifi provided by Origin as I've had more reliable Alfa Romeo cars.

I transferred across in February and was promised great speeds, amazing 24h customer services and all seemed too good to be true!

I went for the Fibre package and I have reverted to using the 4G on my mobile phone as the internet is either not working or the speed is very, very slow (very frustrating)

I have probably lost a good 9 hours in holding for their tech support - don't expect to call and get through to someone any quicker than 30 minutes (my best score so far)

I wouldn't normally review an ISP and have never before, but I just don't want anyone else to be fooled into signing up with them - save yourself the headache and pay a bit more.

I have managed to get a few months refunded by one of their managers and they finally admitted it was their router at fault, this was replaced and it seemed ok to begin with but now its gone back to being extremely slow. I have called again. 1 hour after being on the phone it was raised to level 2 tech support... I was immediately put on hold for a further 30 minutes and just gave up.