I have been with Origin broadband for 2 years 3 months. For the first 2 years I was on a 78Mb fibre package (I was actually receiving 63Mb, but that was the line limit and I was very happy with that). I've got to say it was almost faultlessly fantastic, not a single complaint, so much so that this August (2017), I signed up for a 2 year 38Mb package, I was offered a supersaver discount... I.E pay 2 years upfront for a 30% discount, which equated to £430. Shortly afterwards I received an email to say Origin were "upgrading their hardware",
Since this "upgrade" I've been subjected to speeds of between 0.6 - 5Mbps almost every evening with ping above 130ms so totally useless for streaming, downloading and online gaming. Customer service should be renamed "Lip service" as they're very polite and amenable, but totally ineffectual.
On top of that they've "mistakenly" debited my bank account by a further total of £430 in 3 billing errors, which then takes 10-14 days to refund, I wonder if I'd not spotted these errors would they have rectified them themselves?
I had nothing but praise for Origin originally, but now suspect the company will be going under soon as it really has gone to the dogs.
This week after 11 appaling weeks of "service" I'll be getting a visa chargeback on the balance of my £430 "supersaver" and moving on which is a pity as I really LIKE to support smaller ISPs, but I can only have the p!ss taken for so long.
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