...the service itself, or the customer service.

Regular drops in connectivity, waiting times on the "customer service" line of an hour and more (and that's *before* actually getting to speak to anyone, to be clear), customer service staff who think nothing of lying to customers or terminating a call (at least three times in my experience), and a complaints department who appear to have no interest in dealing with customer complaints.

Apparently it is also "standard industry practice" to extend your contract if you move house (people in rented accommodation take note!), *and* to charge you a fee for the "privilege" of being locked into using an ISP with the, in my experience, terrible service offered by Origin for another 12 months! I don't care if that is "standard practice", it is a *terrible* practice. In Origin's case, it is probably the only way they have any kind of customer retention.