I was a VM customer in a different area many years ago, in their early days (Telewest etc) and they were GOOD. Having moved to an area where VM was not available I settled for the best available DSL service and waited for VM to come to the new area.

That finally happened lasy year, so I duly switched to their 200Mb service and I have to say, what a disaster it has been. When it works as advertised, which is rare, it is superb, no doubt.

However, more often than not it fails to come anywhere near the advertised speeds, drops out altogether at random intervals and is generally unreliable.

Of course, when you call Cust Services (a more inappropriate name I can't imaging for this lot) you get the usual script jockey who actually knows nothing at all - I'm not a broadband expert but I am a network security specialist, and have been for over 20 years, so I know a bit, you might say - and these folks are less than useless.

I'm stuck now till end of contract but I can assure you all that I will switch away, accepting slower speeds but better reliability and service, as soon as it is possible. Shame on you VM for falling so far short of where you began. The scores below would all be zero if that were possible.