XILO

I live in a rural area miles from an exchange and all the neighbours have BT broadband. I am consistently getting speeds double to theirs! I never thought I would be able to use iPlayer without that frustrating spinning circle appearing every few minutes, but now I can!

The broadband seems a little pricey, but definitely worth it. Great customer service and the control panel is easy to use and helps you keep track of your usage. I am on an Office package meaning every weekday evening after 8 and all weekend don't count towards your limit, which is great because that's usually when the really intensive surfing is done.

I would recommend them to anyone, but especially those far from an exchange.

Online user support tool is brilliant, the speed of the connection is rapid
and so far I am not regretting switching to UNO one bit. Would definitely
recommend the ISP to all my friends and family. First class service.

For anyone interested, we have just moved our broadband package with Xilo from the standard package (BT) to the Pro 24 75GB package (uses Talk Talk). We have a long, noisy phone line and the only option at the exchange is BT or Talk Talk. Much as I wanted to get away from BT, was put off by TalkTalks's service reputation until I noticed the Pro 24 75GB package from Xilo. Took the plunge, it went live today and is a great improvement. These are my results, with some tweaking of SNR margin to get best stable speed (modem is Billion 7800N, faceplate filter at master socket):

This morning with BT

Line Attenuation Downstream 63.0 dB

Line Attenuation Upstream 28.0 dB

SNR Margin Downstream 4.1 dB

SNR Margin Upstream 21.0 dB

Modem Sync Downstream 2816 Kb/s

Modem Sync Upstream 448 Kb/s

BT IP Profile 2000 Kb/s

speedtest.net 1.86 Mb/s down, 0.38 Mb/s up


This evening with Pro 24 75GB

Line Attenuation Downstream 54.5 dB

Line Attenuation Upstream 32.0 dB

SNR Margin Downstream 3.8 dB

SNR Margin Upstream 6.5 dB

Modem Sync Downstream 3573 Kb/s

Modem Sync Upstream 1020 Kb/s

speedtest.net 3.07 Mb/s down, 0.78 Mb/s up

Not only is this at least 50% faster than BT, it is also much more stable. With BT, iplayer frequently stuttered at standard quality; with Pro 24 75GB, can watch iplayer at HD with no stuttering. This is by far the best connection that I know of in the village - most people suffer with 1 to 1.5 Mb/s connections on BT. The support from Xilo has been fantastic - more expensive than the cheapo packages, but worth it.

Benn with several ISP's over the last 5 years or so (Zen, Pipex, etc etc) and always had a slow connection <600k at best, with frequent drop outs etc. Always told it was due to line length.
Joined Xilo about 8 months ago and continued to have issues until last week when Xilo took over my line at the exchange. No longer on BT's IP profiling, Im now on Xilo's pro LLU system and our connection has shot up to 2mb, nice and stable!!

To say Im pleased with the effort that Xilo have put in, both from support and sales, is an understatement.

Id recommend them to anyone.

I moved to XILO after a series of insurmountable problems with Sky – I was actually told by Sky that the reason my broadband service was so slow or failed intermittently was because there was a virus on one of our devices.

Originally I chose XILO because they offered a 1 month rolling contract and, given the level of frustration I experienced from customer support at Sky, I wanted to be able to move to an alternative ISP if they didn't perform.

I have now been with them for nearly 18 months and I am seriously impressed with both the speed and reliability of their service (currently on the Office 15GB 21CN Service but moving to the BE Pro 24 Unlimited shortly). Not only are the products they offer seriously impressive but their customer service & support is second to none and they actually know what they are talking about.

10 out of 10 and I would recommend them to anyone looking for fast reliable broadband and impressive customer service and support.