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The following page displays a list of all the broadband ISP reviews posted by Weatherlawyer (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Weatherlawyer

 Virgin Media (Broadband Fixed Line)
Posted: 26th Sep, 2016    By: Weatherlawyer
Full Star Full Star Full Star Empty Star Empty Star
Title: Not happy
I have never managed to log into my account and never needed to until they sold me a chip for a mobile phone. I don't know how many phone calls I made the day I bought it but it seemed to take forever mainly because I couldn't speak Urdu.

The only reason I agreed to buy it was because the snakelsman promised to reset my password for me and because I had an iphone that would work with a small sim card.

They sent me the wrong sized sim card and I lost interest in them; that week I looked at moving to another supplier. This week they emailed me to tell me that I start paying for the sim card in October. I am not going to.

I am going to write to them to close the account and if I don't have to give them notice; leave when the next bill is due: 12 October.

I have been with them a few years and never really had difficulties but what difficulties can I have with cable?

My bill is £27.75 plus £1.50 for the piece of paper they send me. How much are stamps these days?

I went to sign into my account:

Welcome to Your Account
Log into your mobile account

Forgotten your email address and password?

Not a problem. Please tell us:

Your Virgin Mobile number

Last name

Postcode

If you can't spot the problem with that, there is still the difficulty of getting my speed test. I don't know why it hasn't opened yet. maybe its this website's fault:
http://www.ispreview.co.uk/speed/
so I tried:
http://www.thinkbroadband.com/speedtest.html

Once I allowed NoScript it started:
[url=http://www.thinkbroadband.com/speedtest/results.html?id=1474911525156782955][img]http://www.thinkbroadband.com/speedtest/button/1474911525156782955.png[/img][/url]

I am not sure if 1 or 10 is a high rating so I am assuming it is 10; thus for:

Email I give it minus 10
Response to problems minus 10

I left these blank because it doesn't even allow zero, never mind below zero!

Speed connection plus ten which is what I wanted it for: http://www.thinkbroadband.com/speedtest/button/1474911525156782955-mini.png

Price plus 10 cheapest around which is why I chose it.

Invalid Information was Entered
- Required Field Cannot be left Blank
- Required Field Cannot be left Blank
Please Correct these fields

Under duress I have to give it a positive number for not allowing me an email, giving me the runniest runaround I have ever had on their help page (and I was with talk talk when they kidnapped me from AOL and dumped all my e-mails.)

Edited to correct spelling and the final score. This website forced me to give Virgin Media 22 stars instead of the 0 stars it deserves (-10 + -10) + (10 + 10) /2 = ?

Also I never mentioned how the sales-force fob you off when you go to their shop/stall in desperation.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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