ISP Reviews by twingo999

Just migrated to Xilo from Tiscali which has become talk talk and increased prices as well as continuing its awful customer service. Once I finally extracted a MAC from Tiscali the migration to Xilo was seamless. I received clear and complete login details immediately I ordered. This allowed me to set up a spare modem router in advance of the switch to Xilo, which happened on the day specified. So I could return home, plug in spare router and presto, a great connection!

My modem reports the same speed (Right now 7456 kbps) but the actual experienced browsing speed is at least doubled. (I am several miles from the exchange.)

I chose the 5gb package. After 4 days the usage meter revealed that I would easily exceed that, (we have 4 PC's) so I requested a shift to the Home 25 package. This happened within 48 hours, all done by E mail on a support ticket by the fabled Matt. Brilliant service. Great my xilo interface. I'm just about to migrate my Mum as well, the standard fixed IP will make it easy for us to maintain her PC remotely.

I just left Tiscali/Talk Talk after several years. When working, it worked...but any problems - hopeless. One E mail recently was replied to after a week, and answered a different question to mine! Now the price has gone from £13 to £20 for no better service so I've left. What a pleasure to never again here those voice menus on the customer service line!!