Having been a long time customer and generally happy with the service - although the price is extremely high - I have been disappointed to receive a number of letters from them demanding money because of the VAT increase, which they hadn't warned me about in advance.
They then looked at my broadband usage and admitted they were charging about twice the price I was using.
Their technical knowledge may be good but their customer service is poor. They close on the dot at 5pm and don't even have an answerphone.
Disappointing after having been a reliable client for over 10 years
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