ISP Reviews by scandalxk

Does one have to rate an ISP highly just for doing what they are contracted to do? Based on recent experience with other ISPs the answer is "yes, actually this is quite unusual, so it warrants a high score".

I moved from BT to AAISP a couple of weeks ago (please don't ask why). The order process involved speaking to real people. The process was smooth, although the wireless modem router failed to arrive in the post, so I phoned them, spoke to a real person within 30 seconds of dialling, and arranged a new delivery which arrived OK and in time for the connection date.

One problem so far: failure to connect. I phoned them, spoke to a real person within 30 seconds of dialling, and fixed the problem by following their advice to move the modem further from the telephone base station.

Some comments on my scoring:

Services: They provide all the services I need so I give them 10. This does not mean that they provide all the services that YOU may need.

Support: The support staff sometimes struggle to move away from geek speak (they do use rather a lot of impenetrable acronyms) but, so long as you are firm with them, and kind, full communication is achieved and problems resolved. The phone is answered by people who appear to know what they are talking about. Again, 10.

Speed: My connection is faster than it was on the same line using BT, so 10. I have no idea how fast it is compared with other ISPs, which is information I would need to answer this question fully.

Value: "How much does the ISP cost in comparison to SIMILAR OFFERS from other providers?" Well, my experience with other ISPs (Talktalk and BT) has been pretty dire, so I would say that although they OFFER the same thing they don't DELIVER it. So again, a difficult question to answer, but I have to give AAISP 10 for the time being.