ISP Reviews by Ben Peters

Well I chose this ISP when I moved into my new house based on the feedback here and its position within the top 10, well havent I been disappointed! Coming from Virgin cable broadband before this was almost like going back in time, the internet was slow, expensive and support was sporadic. I choose the upto 20mbs package with a phone line that included 100gb data, having children and a wife that like to watch you tube videos I found myself on many occassions sometimes even twice a month having to top up the data @ £10 per time when the 100gb ran out, this was on top of paying £35 for the service (with the line) so some months I was paying upto £55! The internet was slow, I must have been spoiled by my previous cable provider, 6mbps just isnt enough for one person never mind several with all the tablets/laptop etc around the house and of course mobile phones too. Support wont do anything over the phone they suggest you email them, well I like to be able to call my provider up and make changes to my service, having to drop everything in an email is a step back! What next do they also expect me to write them a letter. On top of that the hardware they sent barely projected the wifi signal past the room the router was situated in, half the rooms in the house couldnt pick up the signal at all even when I was only sat 5 metres away!

Overall my experience with AAISP has been a poor one, the internet service was SLOW, Expensive and limiting and the service wasnt very forthcoming either, the phone lines shut early and when you rang it they request you write them emails instead!