ISP Reviews by iec

I was a long time subscriber to Demon going way back to the early days of using a 33k modem. I have slowly became more disenchanted with Demons level of support, technical knowledge, product mix and since the buyout by Thus and then Vodafone I believe it is getting worse.

As a then ADSL2 user I was also looking for a solution which increased my upload speed which was constraining my ability to work from home.

I was recommended AAISP by my network team and I haven't looked back since.

I migrated to the FTTC Home::1 offering, which was seamless, easy and very uneventful.(With the exception of Vodafone stinging me for a rather large amount for early termination of their contract). Regardless, it was well worth paying to get away from Demon.

In my opinion AAISP are more expensive then other ISP's but their service, support, caring for their customer and technical prowess is worth paying a little bit extra for.

This was recently demonstrated with a DDOS attack against AAISP's network which impacted all their customers including myself. Within 5 minutes they had a status report on their website stating they were aware and investigating. Fantastic considering it was 9pm. They kept us customers fully and openly informed and took actions to restore services within a very short period of time. All ISP's can experience this sort of attack but I applaud AAISP for the way they communicated with us customers AND resolved the issue in a very timely manner. I don't believe many, if any other, ISP would have been able re-act as quickly or with such open communications.

AAISP can sometimes be regarded as the ISP for the network expert because they can and do communicate in great depth using "network language" but please don't let this put you off using them; With a little reminder they are capable of speaking English too :)

I would fully recommend AAISP to anyone.