ISP Reviews by Zefyrus

I have been with A&A for about 7 months now. Initially I didn't want to be tied to yearly contracts with any of the most used ISPs.

As most of their clients I started off from a BT line. However, due to heavy congestion in peak times (evenings and weekends) the dl speed dropped from 15-16Mbps down to 2-3. I let the guys at A&A know, and in a few weeks I was transferred over to a TalkTalk line, which pulls a stable 14-15 Mbps ALL THE TIME, even peak times.

The support from these guys is, if not perfect, the closest thing to it. I sent an e-mail about an issue, out of normal business hours (was about 19:00 I think). I got a reply and resolved the issue in less than 5 minutes.

We are 2 people in the house. We are both working in normal business hours, 9-17:30. My fiancee streams Netflix, Facebook, Instagram and Youtube. I also stream Netflix, Amazon Prime, play MMORPGs, online games and DL the occasional game from Steam or GOG.com. We have 2 PC's, 2 tablets, 2 mobiles. We've never had an issue with 100GBs not being enough, usually there's about 10-15GBs left.

I consider the service pricey, only when compared to special and cashback offers from other ISPs. The service I'm getting costs exactly as much as the VM my neighboor has. Except mine doesn't drop or cutout. Nor do I have to call a call centre to get compensation when I'm not getting the service I pay for. I would recommend to the marketing team of A&A though, to think of alternative marketing campaigns, e.g. affiliate sites like quidco. I think they are very popular with the demographic AAISP appeals to.

Final words; I think that A&A are worth the spend, IF you value quality. If you just want mindless downloading, with the risk of the line being unstable, then go for one of the cheap ones. Me, I couldn't stand it if I came back from work to find the internet down.

TLDR
Peace of mind; quality; not having to call a call center, EVER and arrange everything by e-mail in a matter of minutes; line monitoring vs download limit. Easy choice for me.

Eventually I've moved to another company because of a better deal and the fact that I will be spending less time in the UK now. I still think AAISP are worth the money if you value quality of service and speed.