I've been with AAISP for about 2 years. Two months ago my tiny West Wales hamlet was upgraded to fibre. I was the first subscriber on the cabinet and it didn't work on changeover day, but the instantly available (by IRC and phone) AAISP staff members identified the problem (OpenReach had wired it up wrongly) and a visit from the white van men was booked within 48 hours. It was sorted.
AAISP staff don't treat you like an idiot and in return, when you use a technical term, you can be confident that they know what you mean. I had been with BT for donkeys years before joining AAISP and compared to AAISP even the BT business section was a chore to deal with.
I also use the AAISP VOIP service which is cheap and reliable, somewhat offsetting the broadband cost.
I'm sure I could find a slightly cheaper ISP, but I'm convinced there isn't a better one, and the price difference is well worth it, for the peace of mind and reliability of service.
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