ISP Reviews by John B

I'm in a rural farm right at the limit of ADSL broadband about four miles from the exchange. Fibre broadband is not available and the wire line is not the best quality. High speed broadband came to my exchange a couple of years ago but speed and reliability with my old ISP Orange / EE was just hopeless. Repeated complaints through 'customer service' somewhere in Asia were time consuming, painful and ineffective. That prompted me to move to BT and I was reasonably happy with their service however, after my initial deal came to an end I was paying £50+ a month for a slow (2.3 MB/s) connection and a bundled package of calls that I wasn't using. When I said I was thinking of moving of course I got the hard sell of another discounted 12 month contract and I considered staying with BT to avoid the hassle of switching. My previous switch had been a nightmare, cut off by EE as soon as I notified them of my intention to leave and unable to get BT due to mandatory waiting periods and each blaming the other.

I switched to uno due to their high customer satisfaction ratings and simple pricing and I couldn't be more pleased. Speed has improved to 3MB/s at times which is above the top end quoted speed for my line and speed is now reliable. The switch process was flawless, I opted for a simple Technicolour router on the advice of a very helpful customer service person as I have Apple equipment to provide my home Wifi. I had one minor issue on switch over which was resolved instantly and helpfully by uno over the phone, I'd miss typed my user name - my fault. Their team appears to be UK based, knowledge, courteous and I was hardly kept waiting at all.

As others have said this is all a breath of fresh air and I'm getting a service that I'd previously been told was unavailable. I only hope that uno manage to maintain their superb service as they grow. In some ways I'm reluctant to praise them in fear of loosing what I now have.