ISP Reviews by AlexPerry

Swapped to AA based on online reviews mentioning how good they were at sorting out line problems and getting Open Reach to respond.

They have been even better than I hoped.

My previous ISP (Zen) had taken over a month to not address a fault in my line which was getting steadily worse (water ingress to a damaged underground cable).

Whilst this should really be a review of AA rather than a slamming of Zen (who used to be quite good) I swapped to AA in a fit of pique after spending over 1/2 an hour in a call queue (chargeable from mobile - cost over £12 for the pleasure of listening to hold music)

After eventually getting through there was no news on any timeline for a fix (despite this being the date they had said earlier they would know by) and
to add insult to injury since the phone line had totally failed by this point (no dial tone) when I asked to have calls diverted to my mobile was told that this was impossible since the original fault had been reported as a broadband fault - the only way I could get my calls diverted would be to cancel the broadband fault (and scheduled BT OR engineer visit) and create a new phone fault which would send me to the back of the queue again.

At this point I decided to give up with Zen and find an alternative supplier - picked AAISP based on good reviews and they really came through.

They were helpful, willing to accept a line which was currently in fault, gave sensible suggestions on how to get a temporary service working and they got BT OR to turn up with a replacement cable within a week of taking over the account.

Very much worth the small amount extra per month for this level of service when you do need it.