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The following page displays a list of all the broadband ISP reviews posted by sjw123 (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by sjw123

 PlusNet (Broadband Fixed Line)
Posted: 23rd Dec, 2016    By: sjw123
Full Star Half Star Empty Star Empty Star Empty Star
Arguably,the central theme of PlusNet's public image comes down to honesty simplicity openness, fairness & integrity. 'Small enough to care; Big enough to cope')

It has to be said that, as with most IT based business' - indeed, any business today - you only discover the actual business practices or policies in place when issues arise & I have to say, my experience with this ISP - PlusNet - over a period of one year was the complete opposite to all the above.

Firstly, throughout the contract period, in every single case, when trying to make contact by telephone, I have waited as much as 1 hour 15 minutes - and never less than 45 minutes - to speak to a 'customer services' human voice. (That gives the lie to the 'service' proclamation)

Secondly, when advised of our intention to 'migrate', their sales staff categorically stated that, should we re-sign for another period, we would enjoy 'free broadband' - ONLY TO DISCOVER BY COMPLETE CHANCE THAT A CHARGE OF £9.99 HAD BEEN INCLUDED IN OUR PROJECTED MONTHLY BILL.(thus giving the lie to every one of the above)

Thirdly, on the basis of this false prospectus - that is of 'free broadband' - PlusNet demanded a 'goodwill' payment by debit card of £26.00. However, when informed of this blatant breach of the T.D.C, PlusNet resolutely refused to repay the £26.00. Several times.

Only when threatened by a County Court summons did they finally agree to repay the sum.

There are other instances - just as clear-cut - but I won't go into the detail.

Time With Provider:
Package Name:
Value
Full Star Full Star Half Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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