ISP Reviews by Captain_Cretin

Boss signed us up at work. took most of the day to get a working connection - the router came "preconfigured" - except the details were completely wrong.

We had a user name but no password in the welcome letter; finally found the password in a different email sent later - but not easy when you dont actually HAVE internet access!!

We got exactly what I expected from the help desk - a labyrinth of "for x press 1, for y press 2 " and an estimated 45 minute wait (hung up after nearly an hour on hold).

I am sorry PN, but if you VALUE your customers, you dont keep them on hold, listening to scratchy recordings of 1980s music all day.

When we finally got a connection it seemed very slow, Speedtest.net gave nearly 10Mb, but the BBC News website took forever to load, so I have to wonder if PN are gaming the speedtests.

Value - I dont care how cheap it is, if you cant get the support you need WHEN you need it, it is a worthless service.

After years of poor service from Orange/EE, we have a new manager at work who decided to change ISP (to PlusNet :-0).

The change-over date was duly set, and EE sent out a letter confirming the 26th as the day they would stop the service.

Except that the service appears to have been stopped on the 19th and EE tech support refuse to talk to us about it.

This, on top of the extremely slow fault repair system suggests that even the 2* average is too high.
(One fault I identified as faulty exchange equipment took 18 MONTHS before they would send an engineer out to fix it)

Any chance of adding "0" as a rating option??