By: MarkJ - 27 May, 2009 (10:40 AM) - Score: 6434 - Fixed Line Broadband
Small UK ISP Hi-Velocity, which late last year vanished from the ISPA’s membership list and got itself into hot water over broadband migrations (news), has now had its broadband supply terminated by murphx. We have been unable to reach the ISP for comment and, at the time of writing, their website is not loading either.
Customers connecting to the provider have been greeted by a walled garden page, which reads: "murphx Innovative Solutions Limited (murphx) provided Hi Velocity with your internet services. Your internet access has been suspended." Murphx, which claims to supply the majority of the ISP's customer base, has confirmed the situation.
It's not known precisely which parts of the agreement have been breached, although lack of payment has often been the most common factor in similar situations. Murphx adds that it is working "tirelessly" to mitigate the impact on end users and will be offering customers a number of alternative options.
Customers connecting to the provider have been greeted by a walled garden page, which reads: "murphx Innovative Solutions Limited (murphx) provided Hi Velocity with your internet services. Your internet access has been suspended." Murphx, which claims to supply the majority of the ISP's customer base, has confirmed the situation.
Speaking in a letter to ISPreview.co.uk this morning, murphx's Director, Carl Churchill, said: "I wanted to make you aware of a situation with Hi-Velocity. We yesterday terminated the supply of wholesale broadband services to them for continued breech of our agreement.
We have walled garden their users however I am conscious that certain customers, in particular those that utilise multiple IP's may not be in a position to view the details listed on the walled garden.
We make up the majority of the Hi-Velocity base and note that their website also now appears to have disappeared offline.
I would appreciate if you could put a note on your site asking any users that are affected and are unable to see the walled garden with the relevant details contact us on 08700 349 100 Option 1 to discuss their options.
Many thanks for your assistance."
We have walled garden their users however I am conscious that certain customers, in particular those that utilise multiple IP's may not be in a position to view the details listed on the walled garden.
We make up the majority of the Hi-Velocity base and note that their website also now appears to have disappeared offline.
I would appreciate if you could put a note on your site asking any users that are affected and are unable to see the walled garden with the relevant details contact us on 08700 349 100 Option 1 to discuss their options.
Many thanks for your assistance."
It's not known precisely which parts of the agreement have been breached, although lack of payment has often been the most common factor in similar situations. Murphx adds that it is working "tirelessly" to mitigate the impact on end users and will be offering customers a number of alternative options.
Tweet
Comments: 11
MattPosted: 28 May, 2009 - 3:40 AM
Link to comment
It's about time they were terminated. Rude, known for swearing at and threatening customers, with all the professionalism of a downtown chav.
StevePosted: 28 May, 2009 - 3:57 PM
Link to comment
I was with them, but "Hardly surprising!" They haven't answered their phones, despite leaving tens of messages for months. The price was OK, but the service was apalling.
Let's see how Murphx pans out.
brianPosted: 28 May, 2009 - 5:42 PM
Link to comment
I took up the offer to connect with murphex and am now back online. Still a little unsure how to get my mac code. They were very friendly when I spoke to the sales person but he didn't realy provide much information as he said they usualy deal with wholesale internet and not individual users. Am now looking for a good reputable alternative. Any suggestions?
MatPosted: 29 May, 2009 - 10:10 AM
Link to comment
This is excellent news! We've been trying to leave Hi-V for nearly a year and even when we stopped paying them they still wouldn't remove their service from our line, preventing us from moving to a functional ISP.
NigelPosted: 29 May, 2009 - 3:44 PM
Link to comment
Hi-V were a complete bunch of wkers. I just wish I hadnt been suckered by the good reviews of 3 or 4 yrs ago and had moved once I suspected they were useless, unresponsive incompetents. Mind you with the MAC code issues reported doesnt sound like I wld have been able to. That Antony character in accounts was the biggest useless twerp of the lot. I feel sorry for anyone that runs into another outfit they will undoubtedly setup next. Fingers crossed for Murphs.
JamesPosted: 29 May, 2009 - 10:02 PM
Link to comment
In process of moving to BT. They did not think that there would be an issue with transferring the service. Quoted 5 days to have service restored. We will have to see how it goes.
Shame about Hi-V used to be with them years back service was good then. But do agree that Antony was at best, trying !
SebastianPosted: 31 May, 2009 - 7:32 PM
Link to comment
Walled garden a nice idea: signed up and my service was throttled back to about twice the speed of old dial-up!!murphx kindly supplied a "support" premium rate number for £1/minute....agggggh. tried it once and it took one minute to find me in their records.
Anyway - was with Hi_Velocity about 5 years. Good supply generally and Antony was an OK guy. Shame this happened. I'll head off to Zen once MAC comes through.
Support_MonkeyPosted: 5 June, 2009 - 5:28 PM
Link to comment
Murphx has just been voted UK ISP of the Year 2009 by the Comms Business Awards so they must be doing something right.....:)
briansgPosted: 5 June, 2009 - 10:06 PM
Link to comment
After being in the walled garden, I signed up with Murphx and was very quickly back on line. But since then my access to e-mail has been intermittent although I have always been able to browse. And none of the links on the homepage of their web-site appear to work for me. :-(
briansgPosted: 6 June, 2009 - 12:46 PM
Link to comment
I have now been in touch with Murphx technical support and am advised that Murphx do not provide an e-mail service in the same form as Hi-Velocity! I shall have to look at one of the free providers and notify my many contacts of a new address - and no doubt lose some e-mails in the meanwhile.
Generated in 0.52125 seconds.
DB queries: 8
Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved (Terms, Privacy Policy, Links (.), Live Chat & Website Rules).