Mobile operator and ISP O2 UK has today announced the launch of its new chargeable telephone service - 'O2 Tech Support'. It costs £7.34 a month (or £14.69 on a Pay as You Use (PAYU) basis) and provides a "range of expert services" to help solve technical problems with Mobile Broadband , Home Broadband and Laptop related dilemmas.
The new service, which some might suggest should be providing within the normal support channels, promises to tackle issues such as removing a virus, setting up software, linking up home cinema systems or even connecting to a CCTV system. It’s probably easier and cheaper to Google the solution.
In related news O2 claims to have finally resolved a serious network problem that had left its customers without email access for approximately 3 days.
Jonathan Earle, Head of Pay Monthly at O2, said:
"We have listened to what our customers have asked for and believe that O2 Tech Support will differentiate us in this market. All our broadband customers will continue to get free advice for everything that relates to their O2 service, such as their router, modem or our network."
"Consumers want a one stop shop where they can buy a product, get support, advice and a fix if things go wrong. That is what O2 Tech Support will provide. In addition as a guarantee if we can’t fix it we won’t charge the customer."
"We have listened to what our customers have asked for and believe that O2 Tech Support will differentiate us in this market. All our broadband customers will continue to get free advice for everything that relates to their O2 service, such as their router, modem or our network."
"Consumers want a one stop shop where they can buy a product, get support, advice and a fix if things go wrong. That is what O2 Tech Support will provide. In addition as a guarantee if we can’t fix it we won’t charge the customer."
The new service, which some might suggest should be providing within the normal support channels, promises to tackle issues such as removing a virus, setting up software, linking up home cinema systems or even connecting to a CCTV system. It’s probably easier and cheaper to Google the solution.
In related news O2 claims to have finally resolved a serious network problem that had left its customers without email access for approximately 3 days.
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Comments: 1
seeyouenteePosted: 3 July, 2009 - 10:01 AM
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Listened to what customers want. So in return they charge them for a script reading off a computer. So bang goes the free calls. Hello crap customer service.
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