By: MarkJ - 29 August, 2009 (6:27 AM) - Score: 13513 - Fixed Line Broadband
Cable giant Virgin Media UK appears to be seeing a change of fortunes on its recently refreshed Virgin.net (Virgin National) ADSL2 ('up to' 20Mbps) broadband service, which is available to consumers who reside outside of the operators cable coverage. Demand for the updated products has apparently been so high that some subscribers are facing longer than expected delays with service activation.
The enhanced Virgin.net products were launched to much fanfare at the start of August, promising faster download speeds of 'up to' 20Mbps ( ADSL2+ ), voice line rental and a pledge to "avoid unachievable speed claims" (original news). The Register reports that demand for the new service was so high that Virgin even ran into stock supply problems with their broadband routers.
It had been hoped that the product improvements might represent a new drive by Virgin Media to correct old mistakes with its Virgin.net service, which has in the past suffered from all kinds of performance and support woes. Indeed the ADSL service has been literally bleeding customers each quarter for quite some time now.
The enhanced Virgin.net products were launched to much fanfare at the start of August, promising faster download speeds of 'up to' 20Mbps ( ADSL2+ ), voice line rental and a pledge to "avoid unachievable speed claims" (original news). The Register reports that demand for the new service was so high that Virgin even ran into stock supply problems with their broadband routers.
Virgin Media's Statement:
"Since we relaunched our National service with line rental and our Best Speed Promise, we have been overwhelmed with new orders, resulting in a few delays in getting customers on to our superfast ADSL broadband."
"Since we relaunched our National service with line rental and our Best Speed Promise, we have been overwhelmed with new orders, resulting in a few delays in getting customers on to our superfast ADSL broadband."
It had been hoped that the product improvements might represent a new drive by Virgin Media to correct old mistakes with its Virgin.net service, which has in the past suffered from all kinds of performance and support woes. Indeed the ADSL service has been literally bleeding customers each quarter for quite some time now.
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Comments: 2
John C ForrestPosted: 1 September, 2009 - 2:18 PM
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My email address has been for.clo@virgin.net since 2000. Virgin customer services say that it is not recognised & that I can only access my e-mails if I take out a new Virginmedia account by 15 September when all old e-mails will be deleted. No warning was given and I am left felling stunned that Virgin can seemingly alledgedly blackmail their previous subscribers in this way.
Please Virginmedia or other helpers advise on what to do. email was my communication system for transfer of information and architectural drawings and specifications to clients and planning applications.MPS you should get involved this is clearly unacceptable. JCF. 1 Sept 09
John C ForrestPosted: 1 September, 2009 - 2:22 PM
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My email address has been for.clo@virgin.net since 2000. Virgin customer services say that it is not recognised & that I can only access my e-mails if I take out a new Virginmedia account by 15 September when all old e-mails will be deleted. No warning was given and I am left feeling stunned that Virgin can seemingly alledgedly blackmail their previous subscribers in this way.
Please Virginmedia or other helpers advise on what to do. email was my communication system for transfer of information and architectural drawings and specifications to clients and planning applications.Members of Parliament you should investigate this scandal. It is clearly unacceptable. JCF. 1 Sept 09
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