By: MarkJ - 29 November, 2009 (8:54 AM)
plusnet logoBroadband ISP PlusNet ( BT ) has said "sorry" to customers for "the continued broadband speed and performance issues" that have been hampering its service over the past few weeks. The problems were then compounded by a major gateway hardware failure that occurred during the early hours of Friday morning.

A much more detailed report was issued last week on the problems - November Network Update, although some customers have continued to see issues with PlusNet's service. Hopefully the ISPs efforts to improve its service should soon finally start to pay off for everybody.
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Comments: 10

asa logoCaptain.Cretin
Posted: 29 November, 2009 - 11:44 AM
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My parents have had cr@p speeds ever since they joined several months ago; despite being nearer the exchange than me, they get 1/4 of the speed I do (1-1.5Mbps compared to my 5.5-6Mbps)
asa logootester
Posted: 29 November, 2009 - 6:20 PM
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Ever thought about going with a decent provider?
asa logoAndy Charters
Posted: 30 November, 2009 - 1:31 AM
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Both I and my 80+yr old mother are with Plusnet. Until this weekend I've had no problems, but emails are now taking between 12hours to 2.5 days to arrive.
But for weeks she's had intermittent connections, often leaving her without any broadband for 6 hours at a time.

Really not good, and maybe time for a change.
asa logoCarrot63
Posted: 30 November, 2009 - 1:50 AM
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@otester - Who would you suggest as a 'decent provider'; I can't see much to pick between them. I'm also on Plus net, but since my eternal problem is with the up/down/on/off performance 'wet string and gaffer tape' line that BT has charge of, I can't see a change of provider helping in the slightest. Virgin is the only non-BT line on offer, and really... no thanks.

If you have a suggestion that sidesteps my problem, I'd be delighted to hear it.
asa logohj
Posted: 30 November, 2009 - 11:14 AM
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I've had good service from Plusnet for several years....until just recently. Suddenly download speed has dropped from 3mb to 448kb, I've had intermittent DSL outage and for several weeks now just slow performance - not what I'm paying the money for.

I'd generally be tolerant and understand that there are problems from time to time (who doesn't have them), but this this getting a bit persistent. I'd be much happier if Plusnet had emailed me to say they were having problems, instead of me having to find out over a period of time and go through lengthy testing routines only to be told I might have a fault which they already knew about!

Not that BT probably aren't to blame either, somewhere along the 'line'....;)

asa logoOne of Their Victims
Posted: 30 November, 2009 - 11:41 AM
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Try Tiscalli. After 12 months of their "service" you go back to Plusnet and think they're absolutely brilliant.

Problem solved.
asa logoHappy be customer
Posted: 30 November, 2009 - 5:13 PM
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Try BE Beoadband!!!

Fast and reliable
asa logo15yearsonline
Posted: 10 July, 2010 - 7:03 PM
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Plusnet. Worked fine until the last 4 months. Now real download speed problems. From 4.5 meg to 130kbps, which is rubbish. There is a pattern to the bullshit they give you. I have done it 4 times now 1. They tell you your connection keeps dropping and the exchange interprets this by reducing your spreed to get a "more stable connection" if it keeps happening your speeed drops to nothing. 2. You need to wait 72 hours for it to settle down before they will raise a complaint. After 3 days there is never an improvement so you ring them back. 3. They start blaming all the kit you have, your line to your home, your splitted, an answering or fax machine, your telephone. so you spend time (wasting time basically) changing filters, phones, leaving things you use unplugged, 4. They then do some tests and find everything is ok at THEIR side and again blame on the customer and the exchange. get rid.
asa logo15yearsonline
Posted: 10 July, 2010 - 7:17 PM
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Plusnet part Two

A change of ISP and your speed will be back. DO NOT let them waste your money on new phone, new incoming phone line. The problem is PLUSNET. None of my kit, nor my incoming line was faulty after all. Remember they cannot provide you with what you are paying for, so you should not be penalised for ending you contract by consent. THEY KNOW THEY HAVE PROBLEMS AND ARE LEADING THEIR CUSTOMERS ON instead of being honest. OFCOM may need to get involved to get some reality into the situation. Good luck.
asa logoRobertWoodward27
Posted: 17 March, 2012 - 1:24 AM
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If you want to buy a car, you will have to get the <a href="">mortgage loans</a>. Furthermore, my father usually takes a credit loan, which seems to be really useful.

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